2 thoughts on “How to maintain customer relationship during the epidemic situation”
Tara
How to maintain customer relationship during the epidemic Mo how to maintain the customer relationship during the epidemic situation. Customers are the capital of sales staff. The more customers, the more the sales of the sales business will gradually flourish, but the sudden epidemic is forced to be "locked" by many people. Can't go out at home. Let's take a look at how to maintain customer relationship during the epidemic. Mo how to maintain customer relationship during the epidemic period 1 Daily greetings cannot be less although this time cannot serve them, the relationship between the relationships must be maintained. For example, when there are relatively large changes in the festival or the weather, you can greet your customers. To treat customers, we must find opportunities to communicate with them, be sure to find topics that are interested, and communicate when necessary. The WeChat connection cannot be less WeChat has become an important link between the interrelationships during the epidemic, so you must pay attention to the dynamics of customers in WeChat at any time. Friends in the circle of friends can make your customers feel that you are following him. When he needs the products you can provide, you will think of you as soon as possible. Mushing for value -added services This customers may be mostly potential customers, which means that you have not yet purchased your product. When you learn about his baby's fever through the circle of friends, then you can greet it as soon as possible, and you can help him collect some topics about "how to treat your baby". Essence
The enrichment of your circle of friends The relationship between people is mutual, you may also pay attention to your movement while paying attention to him. When some customers are comparing the products, they find that your circle of friends is updated in a timely manner, and the content is what he wants. It is likely that after the epidemic can become your true customer. The manifestation of Buddhism hidden wolves let your customers see the existence of your "Buddha" side, there will be some free products during the epidemic, you can invite them to participate When the relationship reaches a certain degree, you can also ask them to help you invite their friends to participate. During this period, we must make them feel that your product or service is the best, and it is already used to this, and then you can encourage these potential customers to continue to enjoy your products and services through preferential forms. High -quality products and services No matter how good your mouth is, how strong your ability is, good products and good services are the trump cards for your long -term development. I chose you, so you must be responsible for them, and the best way to take responsibility is to give them the best products and services. Mo how to maintain customer relationship during the epidemic 2. Salespeople basically have the customer WeChat group that they have pulled up. Generally, they are usually used to dry red envelopes, send notices, send new products, share cases, and so on. Some activities and purposes, such as the discount activities launched by the company during the epidemic, innovative services suitable for owners, such as no contact room, free effect maps, etc., can not always send greeting information. doing what. 2. Analysis of the target customers who need to send information in advance to judge the information you send, which content is useful to customers. Increase the key content that the other party may be interested in, such as a sensitive customer, then enhance the preferential price during the epidemic. 3. When sending messages to each customer, you must pay attention to the name. It is best to understand the identity and career of the other party. A response.
This must be particular about the name, so that the intention customers feel that you are specially issued, and respect him very much, put your posture very low, and other people's acceptance is higher. 4. Seeing the circle of friends who interested in customers, give a praise, or comment appropriate to enhance familiarity. 5. Pay attention to the company's activity information in time after greetings. After all, there are higher discounts and more services during the epidemic period. It is best to have a comparison with previous years so that customers can make money as much as possible. Daily notice of store activities to achieve different people. When recommending products, it is necessary to start with the customer's own situation to make him feel the sense of "unique". We have to adjust the original store discourse in order to be more suitable for the special situation during the current epidemic period. The chasing orders should not be too impatient. The main line is caring customers. Care is in place, and there is a welfare of activity, and the possibility of ordering will be greater. Mo how to maintain customer relationship 3 first floor, passive maintenance passive maintenance is also a common means of everyone, daily, warm and warm, over the New Year, gift greetings, all kinds of petitions to eat, many people can remember many people, many people can remember The details of the customer, the name of the customer's family, and the care of all kinds of care, which makes people feel very comfortable. There are many such masters. They have many their own understanding and behavioral standards. The mobile phone is a particularly good management tool, various remarks, various alarm clocks, various groups, and setting all kinds of friends' circle rights. This group of people is a master. This relationship is very effective. After all, people are after all. Emotional animals, no one will reject and express kindness. But to distinguish, standardization, or differentiation If it is differentiated, it is different from person to person. Behind this maintenance is passive. In terms of value, there is no core difference in value. There is no core difference in value. The competitiveness of transformation is not as inevitable of him, so you need and implant emotions to affect the judgment of customers, if you are at this stage. It needs to think, your ability is no problem, and your relationship is fine. Your business is constantly destroying the relationship between your ability to precipitate. It is not worth it. Find a thing that you can control and start from an early age. As long as you precipitate for 3 years, you will definitely achieve something. If it is standardized maintenance, this is very good, regular, regular, standard, and no distinction. This principle will make people feel very comfortable. Such people, in society, many real friends are many friends. It is often achieved. The platforms and games use various VIP grades, differentiated services, and benefits to test the greed of human nature and make maintenance become a means of motivation. Many people now study The standard and original quality of the breed is the back of wisdom, which is ignorance. In the end, it often lives and use it carefully. This method of passive maintenance belongs to outsourcing and needs to be maintained by maintaining others to obtain a more stable relationship. This relationship is effective under a certain balance. This balance is hierarchical in the society. It is distinguished by material as the distinction. It can not break through the material restrictions. The second layer, active maintenance A active maintenance is the core of the interior. The core of the relationship is the right to dominate the resources. You don't need to maintain the relationship with others. Others will take the initiative to maintain your relationship. This is a state that many people want to reach, that is, others ask you. If passive maintenance is face, width, it needs to have a relationship with many people. Active maintenance is point, depth, as long as there is depth, there will be height. People have a relationship, this logic is difficult to make clear. During the epidemic, Zhong Nanshan, Li Lanjuan, in a field, naturally there will be a lot of resources to have a relationship with them. People are very comfortable and wise. has many layers up, the more independent, as long as you remember two truths. 1. Maintenance relationship is not to solve the problem of survival, but to solve the development of development; 2. People who can help you do not need you. Doing deep and doing well is the king. Is to understand a few originals, think about how we maintain the relationship under the epidemic. Under the epidemic, each of them is good, and it is a line of relationship balance. I want to deepen emotions by maintaining the relationship and appear passive.
Igly 1. Symmetry information The concerns, our customers, local epidemic conditions, tell them that we are the same, balance, everyone feels good. 2. Real If the difficulty, to inform customers of the real situation, and the customer will particularly understand that there is a case, which is to increase against it. 3. Communication What are the arrangements that can communicate sincerely with customers so that customers can know your planning and planning. 4. Care Ask what you can do, or prepare some materials, and ask customers if you want to help. This kind of concern is also very good. 5. Note do not blindly promise some things that you can't do. Reasonable symmetry information can be available. Because the epidemic is fair to everyone. . Establish a good image and reputation of the enterprise The icing on the cake is easy, it is difficult to send charcoal in the snow. Only when you stand up at the time of crisis can you impress others. At an important moment of the prevention and control of the outbreak, group messages reminding customers that the protection of the protection reflects the sense of social responsibility and responsibility of the enterprise, and leaves a reliable and responsible impression. Customers naturally trust you more and are more willing to cooperate with you. . Maintaining customers and increasing the loyalty of customers The competition in the same industry is very fierce now. How to retain old customers is a compulsory course for each enterprise. The feelings with customers, short skirts are a good way. In previous years, I could visit it. This year, due to the epidemic, I could not go out. . Increasing the transformation rate of the intention of customers It sending epidemic prevention and control SMS to some intent customers can increase their favorability of the enterprise. Usually enterprises may always send some promotional activities, commercial advertising text messages, and some customers are very disgusted, so they do not want to cooperate with enterprises, causing customers to lose. At a critical moment, sending care SMS can make the intention customers feel warm, thereby increasing the conversion rate of customers and promoting transactions.
How to maintain customer relationship during the epidemic Mo how to maintain the customer relationship during the epidemic situation. Customers are the capital of sales staff. The more customers, the more the sales of the sales business will gradually flourish, but the sudden epidemic is forced to be "locked" by many people. Can't go out at home. Let's take a look at how to maintain customer relationship during the epidemic. Mo how to maintain customer relationship during the epidemic 1 The daily greetings cannot be less Although this period of time cannot be served for them, the relationship between the relationships must be maintained. For example, when there are relatively large changes in the festival or the weather, you can greet your customers. To treat customers, we must find opportunities to communicate with them, be sure to find topics that are interested, and communicate when necessary. The WeChat connection cannot be less WeChat has become an important link between the interrelationships during the epidemic, so you must pay attention to the dynamics of customers in WeChat at any time. Friends in the circle of friends can make your customers feel that you are following him. When he needs the products you can provide, you will think of you as soon as possible. Mushing for value -added services This customers may be mostly potential customers, which means that you have not yet purchased your product. When you learn about his baby's fever through the circle of friends, then you can greet it as soon as possible, and you can help him collect some topics about "how to treat your baby". Essence The enrichment of your friends circle The relationship between people is mutual, you may also pay attention to your movement while paying attention to him. When some customers are comparing the products, they find that your circle of friends is updated in a timely manner, and the content is what he wants. It is likely that after the epidemic can become your true customer. The manifestation of Buddhism hidden wolves let your customers see the existence of your "Buddha" side, there will be some free products during the epidemic, you can invite them to participate When the relationship reaches a certain degree, you can also ask them to help you invite their friends to participate. During this period, we must make them feel that your product or service is the best, and it is already used to this, and then you can encourage these potential customers to continue to enjoy your products and services through preferential forms. High -quality products and services No matter how good your mouth is, how strong your ability is, good products and good services are the trump cards for your long -term development. I chose you, so you must be responsible for them, and the best way to take responsibility is to give them the best products and services. Mo how to maintain customer relationship during the epidemic situation 2 1. The salesperson basically has the customer WeChat group that it has pulled up. It is usually mainly used to dry red envelopes, send notices, send new products, share cases, and so on. Some activities and purposes, such as the discount activities launched by the company during the epidemic, innovative services suitable for owners, such as no contact room, free effect maps, etc., can not always send greeting information. doing what. 2. Analysis of the target customers who need to send information in advance to judge the information you send, which content is useful for customers. Increase the key content that the other party may be interested in, such as a sensitive customer, then enhance the preferential price during the epidemic. 3. When sending messages to each customer, you must pay attention to the name. It is best to understand the identity and career of the other party. Response. This must be particular about it, so that the intention of the intention to feel that you are specially posted, and respect him very much, put your posture low, and the acceptance of others is higher. 4. Seeing the circle of friends who interested in customers, give a praise, or commented appropriately to enhance familiarity. 5. Pay attention to the company's activity information in time after greetings. After all, there are higher discounts and more services during the epidemic period. It is best to have a comparison with previous years so that customers can make money as much as possible. Daily notice of store activities to achieve different people. When recommending products, it is necessary to start with the customer's own situation to make him feel the sense of "unique". We have to adjust the original store discourse in order to be more suitable for the special situation during the current epidemic period. The chasing orders should not be too impatient. The main line is caring customers. Care is in place, and there is a welfare of activity, and the possibility of ordering will be greater.
How to maintain customer relationship during the epidemic
Mo how to maintain the customer relationship during the epidemic situation. Customers are the capital of sales staff. The more customers, the more the sales of the sales business will gradually flourish, but the sudden epidemic is forced to be "locked" by many people. Can't go out at home. Let's take a look at how to maintain customer relationship during the epidemic.
Mo how to maintain customer relationship during the epidemic period 1 Daily greetings cannot be less
although this time cannot serve them, the relationship between the relationships must be maintained. For example, when there are relatively large changes in the festival or the weather, you can greet your customers. To treat customers, we must find opportunities to communicate with them, be sure to find topics that are interested, and communicate when necessary.
The WeChat connection cannot be less
WeChat has become an important link between the interrelationships during the epidemic, so you must pay attention to the dynamics of customers in WeChat at any time. Friends in the circle of friends can make your customers feel that you are following him. When he needs the products you can provide, you will think of you as soon as possible.
Mushing for value -added services
This customers may be mostly potential customers, which means that you have not yet purchased your product. When you learn about his baby's fever through the circle of friends, then you can greet it as soon as possible, and you can help him collect some topics about "how to treat your baby". Essence
The enrichment of your circle of friends
The relationship between people is mutual, you may also pay attention to your movement while paying attention to him. When some customers are comparing the products, they find that your circle of friends is updated in a timely manner, and the content is what he wants. It is likely that after the epidemic can become your true customer.
The manifestation of Buddhism hidden wolves
let your customers see the existence of your "Buddha" side, there will be some free products during the epidemic, you can invite them to participate When the relationship reaches a certain degree, you can also ask them to help you invite their friends to participate. During this period, we must make them feel that your product or service is the best, and it is already used to this, and then you can encourage these potential customers to continue to enjoy your products and services through preferential forms.
High -quality products and services
No matter how good your mouth is, how strong your ability is, good products and good services are the trump cards for your long -term development. I chose you, so you must be responsible for them, and the best way to take responsibility is to give them the best products and services.
Mo how to maintain customer relationship during the epidemic 2. Salespeople basically have the customer WeChat group that they have pulled up. Generally, they are usually used to dry red envelopes, send notices, send new products, share cases, and so on. Some activities and purposes, such as the discount activities launched by the company during the epidemic, innovative services suitable for owners, such as no contact room, free effect maps, etc., can not always send greeting information. doing what.
2. Analysis of the target customers who need to send information in advance to judge the information you send, which content is useful to customers. Increase the key content that the other party may be interested in, such as a sensitive customer, then enhance the preferential price during the epidemic.
3. When sending messages to each customer, you must pay attention to the name. It is best to understand the identity and career of the other party. A response.
This must be particular about the name, so that the intention customers feel that you are specially issued, and respect him very much, put your posture very low, and other people's acceptance is higher.
4. Seeing the circle of friends who interested in customers, give a praise, or comment appropriate to enhance familiarity.
5. Pay attention to the company's activity information in time after greetings. After all, there are higher discounts and more services during the epidemic period. It is best to have a comparison with previous years so that customers can make money as much as possible.
Daily notice of store activities to achieve different people. When recommending products, it is necessary to start with the customer's own situation to make him feel the sense of "unique". We have to adjust the original store discourse in order to be more suitable for the special situation during the current epidemic period. The chasing orders should not be too impatient. The main line is caring customers. Care is in place, and there is a welfare of activity, and the possibility of ordering will be greater.
Mo how to maintain customer relationship 3 first floor, passive maintenance
passive maintenance is also a common means of everyone, daily, warm and warm, over the New Year, gift greetings, all kinds of petitions to eat, many people can remember many people, many people can remember The details of the customer, the name of the customer's family, and the care of all kinds of care, which makes people feel very comfortable. There are many such masters. They have many their own understanding and behavioral standards.
The mobile phone is a particularly good management tool, various remarks, various alarm clocks, various groups, and setting all kinds of friends' circle rights. This group of people is a master. This relationship is very effective. After all, people are after all. Emotional animals, no one will reject and express kindness.
But to distinguish, standardization, or differentiation
If it is differentiated, it is different from person to person. Behind this maintenance is passive. In terms of value, there is no core difference in value. There is no core difference in value. The competitiveness of transformation is not as inevitable of him, so you need and implant emotions to affect the judgment of customers, if you are at this stage.
It needs to think, your ability is no problem, and your relationship is fine. Your business is constantly destroying the relationship between your ability to precipitate. It is not worth it. Find a thing that you can control and start from an early age. As long as you precipitate for 3 years, you will definitely achieve something.
If it is standardized maintenance, this is very good, regular, regular, standard, and no distinction. This principle will make people feel very comfortable. Such people, in society, many real friends are many friends. It is often achieved.
The platforms and games use various VIP grades, differentiated services, and benefits to test the greed of human nature and make maintenance become a means of motivation. Many people now study The standard and original quality of the breed is the back of wisdom, which is ignorance. In the end, it often lives and use it carefully.
This method of passive maintenance belongs to outsourcing and needs to be maintained by maintaining others to obtain a more stable relationship. This relationship is effective under a certain balance. This balance is hierarchical in the society. It is distinguished by material as the distinction. It can not break through the material restrictions.
The second layer, active maintenance
A active maintenance is the core of the interior. The core of the relationship is the right to dominate the resources. You don't need to maintain the relationship with others. Others will take the initiative to maintain your relationship. This is a state that many people want to reach, that is, others ask you.
If passive maintenance is face, width, it needs to have a relationship with many people. Active maintenance is point, depth, as long as there is depth, there will be height. People have a relationship, this logic is difficult to make clear. During the epidemic, Zhong Nanshan, Li Lanjuan, in a field, naturally there will be a lot of resources to have a relationship with them. People are very comfortable and wise.
has many layers up, the more independent, as long as you remember two truths.
1. Maintenance relationship is not to solve the problem of survival, but to solve the development of development;
2. People who can help you do not need you. Doing deep and doing well is the king.
Is to understand a few originals, think about how we maintain the relationship under the epidemic. Under the epidemic, each of them is good, and it is a line of relationship balance. I want to deepen emotions by maintaining the relationship and appear passive.
Igly
1. Symmetry information
The concerns, our customers, local epidemic conditions, tell them that we are the same, balance, everyone feels good.
2. Real
If the difficulty, to inform customers of the real situation, and the customer will particularly understand that there is a case, which is to increase against it.
3. Communication
What are the arrangements that can communicate sincerely with customers so that customers can know your planning and planning.
4. Care
Ask what you can do, or prepare some materials, and ask customers if you want to help. This kind of concern is also very good.
5. Note
do not blindly promise some things that you can't do. Reasonable symmetry information can be available. Because the epidemic is fair to everyone.
. Establish a good image and reputation of the enterprise
The icing on the cake is easy, it is difficult to send charcoal in the snow. Only when you stand up at the time of crisis can you impress others. At an important moment of the prevention and control of the outbreak, group messages reminding customers that the protection of the protection reflects the sense of social responsibility and responsibility of the enterprise, and leaves a reliable and responsible impression. Customers naturally trust you more and are more willing to cooperate with you.
. Maintaining customers and increasing the loyalty of customers
The competition in the same industry is very fierce now. How to retain old customers is a compulsory course for each enterprise. The feelings with customers, short skirts are a good way. In previous years, I could visit it. This year, due to the epidemic, I could not go out.
. Increasing the transformation rate of the intention of customers
It sending epidemic prevention and control SMS to some intent customers can increase their favorability of the enterprise. Usually enterprises may always send some promotional activities, commercial advertising text messages, and some customers are very disgusted, so they do not want to cooperate with enterprises, causing customers to lose. At a critical moment, sending care SMS can make the intention customers feel warm, thereby increasing the conversion rate of customers and promoting transactions.
How to maintain customer relationship during the epidemic
Mo how to maintain the customer relationship during the epidemic situation. Customers are the capital of sales staff. The more customers, the more the sales of the sales business will gradually flourish, but the sudden epidemic is forced to be "locked" by many people. Can't go out at home. Let's take a look at how to maintain customer relationship during the epidemic.
Mo how to maintain customer relationship during the epidemic 1
The daily greetings cannot be less
Although this period of time cannot be served for them, the relationship between the relationships must be maintained. For example, when there are relatively large changes in the festival or the weather, you can greet your customers. To treat customers, we must find opportunities to communicate with them, be sure to find topics that are interested, and communicate when necessary.
The WeChat connection cannot be less
WeChat has become an important link between the interrelationships during the epidemic, so you must pay attention to the dynamics of customers in WeChat at any time. Friends in the circle of friends can make your customers feel that you are following him. When he needs the products you can provide, you will think of you as soon as possible.
Mushing for value -added services
This customers may be mostly potential customers, which means that you have not yet purchased your product. When you learn about his baby's fever through the circle of friends, then you can greet it as soon as possible, and you can help him collect some topics about "how to treat your baby". Essence
The enrichment of your friends circle
The relationship between people is mutual, you may also pay attention to your movement while paying attention to him. When some customers are comparing the products, they find that your circle of friends is updated in a timely manner, and the content is what he wants. It is likely that after the epidemic can become your true customer.
The manifestation of Buddhism hidden wolves
let your customers see the existence of your "Buddha" side, there will be some free products during the epidemic, you can invite them to participate When the relationship reaches a certain degree, you can also ask them to help you invite their friends to participate. During this period, we must make them feel that your product or service is the best, and it is already used to this, and then you can encourage these potential customers to continue to enjoy your products and services through preferential forms.
High -quality products and services
No matter how good your mouth is, how strong your ability is, good products and good services are the trump cards for your long -term development. I chose you, so you must be responsible for them, and the best way to take responsibility is to give them the best products and services.
Mo how to maintain customer relationship during the epidemic situation 2
1. The salesperson basically has the customer WeChat group that it has pulled up. It is usually mainly used to dry red envelopes, send notices, send new products, share cases, and so on. Some activities and purposes, such as the discount activities launched by the company during the epidemic, innovative services suitable for owners, such as no contact room, free effect maps, etc., can not always send greeting information. doing what.
2. Analysis of the target customers who need to send information in advance to judge the information you send, which content is useful for customers. Increase the key content that the other party may be interested in, such as a sensitive customer, then enhance the preferential price during the epidemic.
3. When sending messages to each customer, you must pay attention to the name. It is best to understand the identity and career of the other party. Response.
This must be particular about it, so that the intention of the intention to feel that you are specially posted, and respect him very much, put your posture low, and the acceptance of others is higher.
4. Seeing the circle of friends who interested in customers, give a praise, or commented appropriately to enhance familiarity.
5. Pay attention to the company's activity information in time after greetings. After all, there are higher discounts and more services during the epidemic period. It is best to have a comparison with previous years so that customers can make money as much as possible.
Daily notice of store activities to achieve different people. When recommending products, it is necessary to start with the customer's own situation to make him feel the sense of "unique". We have to adjust the original store discourse in order to be more suitable for the special situation during the current epidemic period. The chasing orders should not be too impatient. The main line is caring customers. Care is in place, and there is a welfare of activity, and the possibility of ordering will be greater.